Call Center

Amid a surge of Covid-19 cases and as the state continues its rollout of vaccines, Fannin County established a hotline, dubbed the Fannin County Covid Vaccine Call Center, for county residents to be put on a list that will be provided to vaccine-providing facilities.

BONHAM — Tuesday was the final day the Fannin County Covid Vaccine Call Center took registration calls.

The call center will continuing operating through Friday, County Judge Randy Moore said, although its focus is shifted to provide callers information on how they can register for a vaccine elsewhere.

Set up in mid-January, Fannin County was the first in the region to establish a central location for any Texan to call to register for a Covid-19 vaccine. The call center initially had one paid position working 40 hours a week, but officials quickly realized they needed more people manning the phones after more than 4,000 calls came in during the first week of operation. Commissioners ultimately approved four paid positions to handle inbound and outbound calls with salaries coming from the county’s general fund.

“It was a difficult decision for the Commissioners’ Court to end the Vaccine Call Center. Schedulers had to make eight to 10 calls to schedule one person. Many have received their vaccine elsewhere causing a significant delay for citizens,” County Judge Randy Moore said in a news release. “Everyone that is currently on the Fannin County Covid Vaccine waiting list will be scheduled through our scheduling center until the list has been exhausted.”

Texoma Medical Center in Bonham is Fannin County’s vaccine hub. The hospital has been working with providers in the county to distribute vaccines, and more vaccine providers have come on board. They’ve created links and emails for easier registration, Moore said. As the Texas Department of State Health Services opens vaccine eligibility to all Texans age 16 and older next week, anyone seeking to register for a vaccine is encouraged to contact a local provider. In Fannin County, that includes:

Klark Byrd is the managing editor of The Paris News. He can be reached at 903-785-6960 or klark.byrd@theparisnews.com.

Managing Editor

Klark Byrd is the managing editor of The Paris News and the editor of Paris Life Magazine. He resides in Paris with his wife, Krystle, and their three children, Charlie, Annalise and Willow.

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